At Xerographic Business Systems, we do more than just sell you office equipment.
We will work with you to define your office needs and then provide you with the
ongoing support and service you require to keep your systems fully operational
and to minimize any loss of productivity due to system downtime or training issues.
Our professional support services are designed to give you a local point of contact
who you can call to help resolve your Xerox product related issues. Whether you
have a question about billing, you want to schedule training for your new multifunctional
system or you need to place a service call on a product that is not functioning
properly; Xerographic Business Systems can help.
We help you identify your office product needs and then work with you to design
document management solutions that will maximize your teamís productivity.
Once you have purchased, rented or leased your Xerox office products; Xerographic
Business Systems will ensure that the products are delivered and professionally
installed at your location. We will coordinate a delivery and installation time
that fits into your schedule and will provide ongoing support to respond to any
installation needs you may have.
Whether you are interested in just a brief overview of the functionality of your
new equipment and office solutions or would like to schedule a complete onsite
training session for your entire staff, Xerographic Business Systems will either
provide the training or work with Xerox to schedule a session with their product
specialists. We will also provide ongoing product overviews and follow-up retraining
sessions to ensure that you and your staff are kept up to date on product nuances
Since we are an authorized Xerox Sales Agent, all of your products and solutions
will be billed directly from Xerox. But, as your local point of contact, we will
assist you with any billing questions or issues you may have and will work directly
with Xerox to ensure proper billing or to quickly resolve any problems. It is
our goal to minimize your downtime and that includes time you would have to spend
dealing with billing situations - let us do that work for you!
Xerox offers a complete service package with any product or document management
solution you include in your business and Xerographic Business Systems is here
to manage your service needs. Whether you are experiencing a system outage or
are simply interested in scheduling product maintenance, we will contact Xerox
directly on your behalf and will ensure that your service needs are addressed
in a timely, efficient manner.
Again, we want to make sure that the products and solutions you obtain from Xerographic
Business Systems are designed to maximize your productivity so that you can focus
on the job at hand. Our professional agents are just a phone call away and we
are committed to providing you with outstanding customer service and support.